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Support terms

We're based in Europe, so we'll be answering your questions from 10am - 5pm GMT+1

Most important:

  • Support has been created to help our customers prepare fully working website based on our templates. We are offering complex support system that will allow you to configure templates so they will look same as on the demo.
  • Support is free to use for all our customers. And they will remain free. All you have to do is buy one of our products.
  • We provide this support in english. Please, do not use any other languages.

What can you expect from us:

  • Answers about configuration of our products. Various advanced ways of using featured functions attached to our products.
  • Answers regarding known errors. You can also report errors that you have discovered.
  • Informations about our newest updates and essential tips about updating our software.

We can’t help you with:

  • Tips about personal modifications of the websites based on our products.
  • Customisations are done at the user’s own ability. Unfortunately we cannot support these as we simply don’t have enough time. If you’re stuck, we recommend you to hire a freelancer.
  • Informations regarding instalation and configuration of products or scripts that aren`t made by Wonser Team.